Thom Sweeney Global Retail IT Transformation
Modernising IT operations for a luxury fashion brand expanding across the UK and US.
Client Overview
Thom Sweeney is a world-renowned British luxury menswear brand with locations in London and New York. Known for their bespoke tailoring and premium retail experience, the business required a secure, modern and reliable IT foundation to support growth across multiple international sites.
The Challenge
Outdated and inconsistent IT systems across sites
Frequent network disruptions interrupting retail operations
Limited visibility into hardware performance and cybersecurity posture
Slow support response times from previous providers
Difficulty scaling IT infrastructure to support international expansion
Our Solution
Infrastructure & Security
Full end-to-end network rebuild
Next-generation antivirus and threat protection
Cloud-based security and backup standards across all stores
Connectivity & Communications
High-speed internet across retail and tailoring locations
Secure Wi-Fi networks for staff and customer use
Unified VOIP telephony system
Retail IT Modernisation
POS optimisation
New hardware sourcing and configuration
Local and remote device management
Managed IT Support
24/7 monitoring
Rapid helpdesk
Continuous updates and cybersecurity improvements
Learn more about our core services: Managed IT Support, Connectivity & Telephony and Cloud & Infrastructure.
Business Impact
60%+ reduction in IT downtime
Unified infrastructure across UK and US
Faster and more reliable retail performance
Strengthened security posture
Scalable foundation for international growth
Client Testimonial
Caroleo Technology has been an invaluable partner in our international growth. Their expertise modernised our IT infrastructure across London and New York, giving us the reliability and confidence we needed. Support is always fast, proactive and genuinely world-class.
Matt Potter
CFO