MC Group – Hospitality Connectivity Modernisation
Delivering resilient connectivity and modern communications to keep guests, venues and teams connected across MC Group’s hospitality portfolio.
Client Overview
MC Group is a UK hospitality group operating a portfolio of busy restaurants, bars and event spaces. With growing guest expectations for always-on Wi-Fi, online bookings and digital point-of-sale systems, the business needed a secure, reliable IT and connectivity foundation to support day-to-day operations.
Caroleo Technology was engaged as a strategic IT partner to modernise network connectivity, standardise infrastructure across venues and provide responsive support for both guest-facing and back-of-house systems.
The Challenge
- Inconsistent network performance across venues causing slow card payments and POS issues
- Unreliable guest Wi-Fi impacting customer experience and online reviews
- Multiple legacy internet and telecoms contracts with limited visibility of cost and performance
- No centralised monitoring of venue networks or internet uptime
- Limited internal IT resource to support out-of-hours incidents and busy service periods
Our Solution
- Standardised high-speed business internet services across all MC Group venues
- Deployment of managed network equipment for secure, segmented guest and staff Wi-Fi
- Centralised firewall and security policies to protect payment systems and business data
- Branded guest Wi-Fi portals with simple sign-on journey for visitors
- Separate, prioritised networks for POS terminals and business-critical systems
- Improved coverage in bars, dining areas and outdoor spaces to support modern guest expectations
- Migration to a hosted VoIP platform with direct lines to each venue and central reservations
- Call routing designed around opening hours, group bookings and event enquiries
- Central management and reporting to track call handling and missed calls
- 24/7 network monitoring with proactive alerts for connectivity or hardware issues
- Dedicated helpdesk for venue managers and head office teams
- Regular service reviews to align IT roadmap with new site openings and refurbishments
Discover more about our Connectivity & Telephony and Managed IT Support services that power hospitality venues.
Business Impact
- Significant reduction in connectivity-related disruption during service
- Faster, more reliable card payments and POS operation across venues
- Consistent guest Wi-Fi experience improving reviews and dwell time
- Clear visibility of connectivity and telephony costs across the estate
- A scalable IT and network platform ready to support new venues and concepts
Client Testimonial
