ALTIDO Europe Telephony Solution
See how Caroleo Technology helped ALTIDO bring together Wi-Fi, telephony and support across multiple properties so teams and guests stay connected.
Client Overview
ALTIDO is a fast-growing hospitality operator managing serviced apartments and short-stay properties across multiple European cities. With a portfolio that spans different building types, ownership models and guest profiles, the business needed a modern IT foundation that could keep staff connected, protect guest data and scale quickly as new properties came online.
The Challenge
- Inconsistent Wi-Fi and network performance across properties, impacting guest experience.
- Fragmented IT support with different systems and suppliers at each site.
- Limited visibility into the health, security and performance of property IT infrastructure.
- Manual onboarding of new locations, slowing down expansion and opening timelines.
- Growing cybersecurity risk due to mixed hardware, shared devices and legacy setups.
Our Solution
Infrastructure & Security
- Standardised network design across properties, including secure firewalls and managed switches.
- Modern, centrally managed Wi-Fi with separate staff and guest networks.
- Hardened Microsoft 365 environment with improved identity, access and email security.
- Endpoint protection and patching policies rolled out across staff devices.
- Business-grade internet connectivity at key sites, with resilience where required.
- Cloud-hosted VoIP telephony to support front-of-house and central reservations teams.
- Guest Wi-Fi portal aligned to brand standards, with usage controls and monitoring.
- Proactive monitoring of connectivity and key services to detect issues early.
- Standard build for laptops and front-desk devices to ensure consistent performance.
- Centralised user management and access control for staff across all locations.
- Cloud-based file and collaboration tools to support remote and on-site teams.
- Documented IT onboarding process for new properties, reducing setup time.
- Ongoing remote monitoring and management of critical systems.
- Dedicated helpdesk for staff, with clear SLAs and escalation paths.
- Regular service reviews to track performance, incidents and improvement actions.
- Advisory support on future technology plans and property roll-out roadmap.
Explore the services that support property and hospitality operations, including Managed IT Support, Connectivity & Telephony and Cloud & Infrastructure.
Business Impact
- More reliable Wi-Fi and network performance, improving guest satisfaction scores.
- Consistent IT experience for staff across properties, reducing frustration and downtime.
- Faster onboarding of new locations with a repeatable, documented IT rollout model.
- Stronger cybersecurity posture with improved visibility and control over devices and access.
- Reduced operational overhead by consolidating suppliers and standardising technology.
Client Testimonial
Caroleo Technology helped us bring consistency and reliability to our IT estate across a
diverse portfolio of properties. Their team understands the pace and pressures of hospitality,
and they have given us the confidence that our core systems, connectivity and guest Wi-Fi will
perform when we need them most.
Augustina Dimitrova
General Manager Bulgaria